Western NSW Local Health District is one of the largest and most geographically diverse health districts in the state. Because of this diversity and distance, the organisation’s key goal is to create positive, collaborative digital spaces for their staff, partners and community.
Communication between so many different stakeholders requires a range of solutions; from environments to collaborate and share work, to tools to display and expose information and reporting and platforms to better communicate with the wider community of health service users.
All health districts in the state (18 in total) were in a position of migrating from a statewide solution for their website, intranet and data management (Business Intelligence) to individualised solutions. Designing approaches to each of these facets of the District’s Digital Ecosystem has required extensive planning, coordination between multiple internal and external teams and agile management to balance the various needs of the different systems, users and priorities.
When migrating from the statewide system, Western NSW Local Health District determined to migrate totally to the Microsoft ecosystem. Because of this, a variety of SharePoint environments have been developed and implemented to suit website, intranet and data management needs.
When WNSWLHD approached us, they were unsure what they needed to progress as a priority.
Taking the approach of ‘plan, create, measure’, we set out to do a full research report into the various elements of the District’s digital ecosystem and plan out a series of projects, well before creating a solution to fit.
We got to understand the needs of different users, their priorities, current roadblocks and wishlists. We also gathered data on the baseline use of these systems, as well as their digital marketing channels, to propose a series of solutions that would handle internal communication and collaboration, KPI measurement and reporting, and digital marketing to better communicate with health service users.
This work results in the development of various solutions.